1. Introduction
This Privacy Policy explains how CRAVO ("CRAVO", "we", "us" or "our") collects, uses, processes and protects information when you access or use the CRAVO mobile application, website and related services.
CRAVO provides an online food ordering and delivery platform connecting customers with participating restaurants and delivery services in Bahrain.
By using CRAVO, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use CRAVO, we may collect information including:
- Name and contact information, including email address and telephone number.
- Account and profile information.
- Delivery addresses and location information.
- Order details, order history and restaurant selections.
- Payment-related and transaction information.
- Customer support communications and feedback.
- Device, application and technical information.
- Information relating to promotions, discounts, coupons or rewards used through CRAVO.
3. Location Information
CRAVO may request access to your device location to help identify your delivery location, display relevant restaurants, calculate or facilitate delivery, and provide location-based functionality.
You can manage location permissions through your device settings. Certain features may not function correctly if location access is disabled.
4. How We Use Your Information
We may use information to:
- Create and manage your CRAVO account.
- Process and facilitate food orders.
- Provide delivery and order-tracking functionality.
- Connect orders with participating restaurants and delivery personnel.
- Process or facilitate payments and refunds.
- Provide customer support.
- Send service-related notifications and order updates.
- Provide offers, promotions and relevant platform features.
- Improve the performance, reliability and functionality of CRAVO.
- Detect, investigate and prevent fraud, misuse and security incidents.
- Comply with applicable legal and regulatory requirements.
5. How We Share Information
We may share information where reasonably necessary to provide CRAVO services, including with:
- Restaurants fulfilling your orders.
- Delivery personnel or delivery service providers.
- Payment processing providers.
- Technology, hosting, communications and other service providers supporting CRAVO.
- Professional advisers and authorities where required by law.
Restaurants and delivery personnel receive only the information reasonably required to prepare, fulfil and deliver an order.
CRAVO does not sell your personal information.
6. Payments
Payments may be processed through third-party payment service providers. Where payment information is entered directly into a payment provider's secure service, CRAVO may not receive or store complete card details.
Payment providers may process information according to their own privacy and security policies.
7. Firebase and Technology Services
CRAVO may use third-party technology services, including Google Firebase and related Google services, to support functionality such as authentication, application infrastructure, notifications, data storage, security and performance.
Information processed through these services may be subject to the applicable provider's privacy terms.
8. Notifications
CRAVO may send notifications concerning orders, deliveries, account activity, service information, promotions and offers.
You can manage notification permissions through your device settings where applicable.
9. Data Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.
No internet-based service or electronic storage system can, however, guarantee absolute security.
10. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, protect our platform and comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
11. Your Choices and Rights
Subject to applicable law, you may be able to request access to, correction of, or deletion of certain personal information associated with your CRAVO account.
You may also manage certain permissions, including location and notification permissions, directly through your device.
12. Account Deletion
Where account deletion functionality is available within CRAVO, users may request deletion of their account through the application. You may also contact CRAVO to request assistance regarding your account or personal information.
Certain records may be retained where necessary for legal, regulatory, fraud-prevention, accounting or legitimate business purposes.
13. Children's Privacy
CRAVO is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law. If we become aware that personal information has been collected contrary to applicable requirements, we will take appropriate steps to address it.
14. Third-Party Services and Links
CRAVO may contain links to or interact with third-party websites, restaurants, payment services or other external services. Their privacy practices are governed by their respective policies, and this Privacy Policy does not govern independent third-party services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to CRAVO, our practices or applicable requirements.
The latest version will be published on this page with the updated effective date.
16. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact CRAVO.